Guten Tag! Wir suchen Social Media Spezialisten! As you can see, my level of German is unfortunately not enough for helping and engaging our German customers. Therefore, we are looking for a social media specialist who is fluent in German and Dutch (C1 level).
Our client is a vibrant work place, where you can develop your language skills and flex your creative muscles. You will be a valuable representative for inspiring brands like Philips. As an engagement professional, you work independently and have the freedom to order your priorities throughout a shift. You use your empathy to communicate effectively with customers and enjoy improving their online experience.
What will you do?
• You will monitor all expressions about our clients;
• You will proactive answer questions from customers about the products and services of our clients;
• You will improve the customer experience on all the social media channels, forums and review sites from our clients and strive for 100% customer satisfaction;
• You will have contact with the client’s product specialists to make sure the information you provide to the customer is 100% accurate;
• You will share knowledge with the client’s product specialists in order to improve their products and services.
Wir suchen: Who are you? No work experience? No problem! We are looking for a word magician who knows how to empathise with customers. You know exactly what the customer means and can translate this into creative answers. ‘Out of the box’ describes the way you solve customer queries, answering their questions. Working in a complex, dynamic organisation gives you energy. The working hours are ideally suited for a student who is finishing their Bachelor’s or Master’s degree. Already finished your degree? A position as social media engagement specialist is also suitable for young professionals who want to start a successful career. The only experience we require is experience with using social media (Twitter, Facebook). Personal use definitely counts as well. Besides that, you speak German and Dutch on a native level.